Restoration Training Courses

Organisation onboarding

CARSI Maintenance Company Onboarding — the floor-care induction for technicians, supervisors and facilities staff: safety, hygiene, methods, operational readiness and professional conduct across sensitive sites.

Carpet Cleaning

Fibres, soil chemistry, machine methods, and maintenance planning for commercial textile flooring.

Truck-Mount Operations

Specialised HydraMaster & Sapphire Scientific truck-mount operator course — Australian configuration, safe operation, transport and road-safety compliance, maintenance, and a competency sign-off. A CARSI × Carpet Cleaners Warehouse course.

Structural Drying

Scopes, estimates, stakeholder updates, and handover documentation for restoration supervisors and lead technicians.

Fire & Smoke

Safety on fire-affected sites, soot behaviour, cleaning chemistry, and deodorisation planning.

Structural Drying

Deepen drying science for structural assemblies: monitoring, vapour pressure, and advanced equipment strategies.

CARSI Maintenance — Toolbox Talks (Monthly Refreshers)

Air Movers for Professional Restoration: Specs, Selection & On-Site Assessment

Carpet Cleaning

CARPET CLEANING BASICS

Microbial Remediation

Applied microbial remediation is the systematic process of identifying, containing, removing, and verifying the elimination of microbial contamination in built environments. This course provides restoration professionals with the practical framework to assess microbial amplification events, plan and execute compliant remediation, verify outcomes with measurable evidence, and meet the contractor standards required by insurers and regulatory bodies in Australia.

Carpet Cleaning

Introduction to Basic Carpet Cleaning and Drying

Water Restoration

Digital moisture mapping transforms individual moisture meter readings into a structured, spatial record of moisture distribution across an entire job site. This course covers the systematic collection of moisture data in the field, the use of data management software to organise and store that data, the analysis of moisture distribution patterns to guide drying decisions, the generation of professional reports for insurance and client communication, and the optimisation of t

Microbial Remediation

This course provides restoration professionals with a working knowledge of how mould affects indoor air quality (IAQ), how airborne mould spreads, and how to contain and remediate it in accordance with IICRC S520 and Australian workplace health standards. Participants will leave with practical skills in containment, air management, and post-remediation monitoring.

Structural Drying

Psychrometrics is the science of the physical and thermodynamic properties of moist air. For restoration professionals, it provides the analytical framework for every structural drying decision — from equipment selection and placement to monitoring drying progress and determining when drying is complete. This course covers the psychrometric chart, key calculations, instrumentation, applied drying strategy, and the impact of atmospheric conditions on drying performance, aligne

Water Restoration

Water damage restoration creates a unique combination of overlapping hazards — electrical, biological, chemical, physical, and ergonomic — that can escalate rapidly if not managed with structured safety procedures. This course provides technicians with the practical protocols to assess hazards, select PPE, control exposures, and manage equipment safely in every water damage scenario.

Fire & Smoke

This course equips restoration professionals with the knowledge to assess, contain, and remediate fire, smoke, and soot damage in residential and commercial buildings. It covers the chemistry of fire dynamics, systematic damage assessment methodology, the behaviour of smoke particulates in structures, the challenges of cleaning smoke-affected surfaces and contents, and odour control methods specific to fire events. Content is grounded in IICRC S700 standards and Australian sa

Water Restoration

This course covers the specific marketing and sales skills required to grow a water damage restoration business in Australia. Unlike general marketing courses, every module is tailored to the unique dynamics of restoration work — emergency response, insurance involvement, referral networks, and professional credibility. You will learn to generate leads, close jobs consultatively, deliver exceptional client service, expand your market, and use certification to differentiate yo

Microbial Remediation

Level 1 — Mould Remediation

Microbial Remediation

Level 2 — Mould Remediation

Microbial Remediation

Level 3 — Mould Remediation

Water Restoration

Moisture meters are the primary measurement instrument in structural drying. Every drying decision, every drying goal, every insurance documentation entry, and every clearance determination in water damage restoration depends on accurate moisture meter readings. This course covers the complete operational knowledge required to use moisture meters correctly in the field: how moisture content is measured, the reading process, accuracy assurance, reference scales, temperature ef

Carpet Cleaning

Tile Cleaning for Carpet Cleaners

CARSI Specialty Courses Collection

The Large Loss Mastery Course is the most advanced operational and business course in the CARSI curriculum. It is designed for experienced restoration professionals who are moving into large loss project management or who are seeking to grow their business into the large loss segment of the Australian restoration market. A large loss event — a water damage event affecting a commercial building, multi-storey complex, or major industrial facility — requires a fundamentally diff

Microbial & Infection Control

ATP (adenosine triphosphate) bioluminescence testing is the industry standard method for verifying surface hygiene after cleaning and disinfection. This course teaches restoration and hygiene professionals how to use ATP meters correctly, how to interpret results, how to establish site-specific benchmarks, and how to build ATP-based cleaning verification protocols that satisfy insurance, regulatory, and client audit requirements.

CARSI Specialty Courses Collection

This course provides cleaning and restoration professionals with the knowledge to develop, implement, and maintain Standard Operating Procedures for their business operations. SOPs are the foundation of consistent quality, safe practice, and scalable business performance. This course covers what SOPs are, why they are essential in a professional cleaning or restoration business, how to write SOPs that are actually used, and how to implement and maintain an SOP system across a

CARSI Specialty Courses Collection

The Safety Data Sheet course provides cleaning and restoration professionals with the knowledge to read, interpret, and apply Safety Data Sheets for every hazardous chemical used in their work. Under Australian WHS legislation, SDS access and worker familiarity is a legal requirement. This course covers what an SDS contains, which sections are most relevant to field operations, how to use SDS information in real chemical exposure situations, and the obligations of both employ

CARSI Specialty Courses Collection

This course equips cleaning and restoration professionals with the knowledge to understand, prepare, and implement Safe Work Method Statements for high-risk work activities. Under Australian WHS legislation, SWMS preparation is a legal requirement before high-risk construction work commences. This course covers what an SWMS is, when it is legally required, how to prepare a compliant and genuinely useful SWMS, and how to implement and review SWMS in a cleaning or restoration b

WHS / Compliance

Risk assessment is the foundation of every legally compliant WHS management system. This course provides restoration and cleaning professionals with a complete, practical risk assessment framework — from understanding Australian WHS law to building and using a risk matrix, completing a JSEA, writing a SWMS, and conducting genuine consultation with workers. Every module is grounded in real restoration and remediation scenarios.

Water Damage Restoration

The refrigerant dehumidifier is the primary moisture removal tool in structural drying. Understanding how it works, how to size it correctly, how to operate it at peak efficiency, and how to maintain it properly directly determines the speed and cost of every water loss restoration you attend. This course provides the technical grounding needed to use refrigerant dehumidifiers as precision drying tools, not just equipment you put in a room and hope for the best.

Microbial & Infection Control

This course provides cleaning and restoration professionals with a comprehensive, practical foundation in microbiology as it applies to infection control and hygiene work in Australian commercial and residential environments. It covers virus and bacteria biology, cleaning and disinfection chemistry, cross-contamination prevention, PPE selection, WHS documentation, and safe chemical handling — giving technicians everything they need to work safely and compliantly in biological

WHS / Compliance

A Job Safety and Environmental Analysis (JSEA) is a dynamic, task-specific hazard identification and control tool used before starting work each day. Unlike a SWMS, a JSEA is completed by the crew on site and adapted to actual site conditions. This course covers how to complete a JSEA correctly and embed it as a daily practice in restoration operations.

Water Restoration

Water extraction is the most time-critical task in any water damage response. Every minute standing water remains in contact with porous building materials increases absorption depth, extends the drying timeline, and increases secondary damage costs. This course covers the operational fundamentals of professional water extraction: why it matters, how to do it safely, what equipment to use, how to apply the right technique for the material type, and how to manage waste correct

Water Restoration

This course provides a structured introduction to the complete water damage restoration process for practitioners entering the industry or seeking to formalise their understanding of the field. It covers the end-to-end workflow from site safety through inspection, moisture control, extraction, and equipment setup — providing the operational framework on which all more advanced restoration knowledge is built.

Water Restoration

This course establishes the foundational principles that underpin professional water damage restoration practice. Understanding the science behind moisture behaviour, psychrometrics, microbial risk, and damage assessment allows restoration professionals to make informed decisions on site rather than applying fixed procedures that may not suit the specific conditions of each job.

Water Restoration

Commercial water damage events differ from residential losses in scale, complexity, stakeholder management requirements, business interruption impact, and regulatory compliance obligations. A restoration professional who understands the specific characteristics of commercial water damage is better equipped to assess, scope, and manage these high-value, high-complexity jobs to a successful outcome.

Water Restoration

An accurate, defensible estimate is the foundation of a profitable water damage job. Estimating errors — missed items, incorrect quantities, wrong unit rates — produce jobs that lose money, create disputes with insurers, or overcharge clients. This course builds the estimation skills that translate inspection findings into accurate scopes and fair, defensible pricing.

Safety & PPE

This course provides cleaning and restoration professionals with practical working knowledge of the personal protective equipment (PPE) used in their daily roles. You will learn to select the right PPE for specific hazards, wear it correctly, maintain it in serviceable condition, and understand its limitations. PPE is the last line of defence in the hierarchy of controls — understanding its correct use is a WHS obligation, not just a best practice.

Structural Drying

This course introduces water damage restoration technicians to the foundational concepts that underpin all structural drying work. It covers the science of how buildings respond to moisture, how drying dynamics operate in real structures, how to monitor drying progress accurately, what equipment systems are available and how they work together, and what standards define successful completion. Every module is directly applicable to job site decision-making. Content is aligned

Specialty Courses & Resources

Residential duct cleaning is a growing service category within the Australian home services sector. Dirty ductwork degrades indoor air quality, reduces HVAC system efficiency, and — in the case of dryer duct systems — creates a genuine fire hazard. This course introduces the business context, technical knowledge, and equipment operation skills required to provide professional residential duct cleaning services.

Water Restoration

A water damage project that is managed well produces an accurate scope, efficient execution, minimal callbacks, satisfied clients and insurers, and a profitable job. A project that is managed poorly produces the opposite of all of these. Project management in water damage restoration is the application of structured processes — not bureaucracy — to ensure that the right things happen in the right order, by the right people, on time.

Odour Control

This course provides restoration and cleaning professionals with the practical knowledge to identify, assess, contain, and eliminate odour in residential and commercial environments. Covering odour chemistry, containment strategies, air purification, counteractants, and surface treatment methods, the course is grounded in real-world application and aligned with IICRC OCT standards and Australian workplace safety requirements. The focus throughout is on source elimination, not

Air Quality

This course develops practical, on-site air quality monitoring skills for restoration technicians. Participants will learn how to identify airborne contaminants, select and operate monitoring equipment, apply safety protocols, and produce compliant field documentation — all within Australian workplace health and safety (WHS) requirements and IICRC best practices.

Water Restoration

Forensic water damage investigations are conducted to answer specific factual questions about a water loss: what caused it, when it started, how far it spread, and whether the remediation was adequate. This course equips restoration professionals with a systematic forensic methodology, evidence-gathering techniques, failure analysis skills, the ability to present findings professionally, and an understanding of how to establish the financial cost of a loss.

Air Quality

This course equips restoration professionals with the practical skills and documentation standards required to deliver a verifiable clean air environment at project completion. Participants will learn how to conduct final clearance assessments, use air quality testing equipment, perform visual inspections, and communicate results to clients — all aligned with IICRC standards and Australian compliance requirements.

Structural Drying

This course covers the controlled environment approach to structural drying — where physical containment, managed airflow, controlled energy input, and systematic monitoring are combined to create a drying zone that is isolated from uncontrolled external conditions and managed to maximise drying efficiency. Used in complex residential losses, commercial restoration, specialty environments, and situations where contamination control is required alongside drying.

Water Damage Restoration

Complex water losses — large commercial events, multi-tenancy building floods, heritage buildings, infrastructure failures affecting multiple properties — require a consulting capability that goes beyond field restoration skills. This course addresses the advanced professional skills needed to assess, plan, resource, coordinate, and document the restoration of complex water loss events.

Safety & PPE

This course provides cleaning and restoration professionals with the essential asbestos awareness knowledge required to work safely in the Australian built environment. Asbestos-containing materials (ACMs) are present in a significant proportion of Australian buildings constructed before 1990, and encountering them unexpectedly is a real occupational risk. This course does not qualify you to remove asbestos — it equips you to identify, avoid, report, and respond correctly whe

Structural Drying

This course moves from foundational concepts to applied practice, equipping technicians to assess real building components affected by water damage, understand drying dynamics in structural assemblies, deploy and operate drying equipment correctly, apply specific drying techniques to different material types, and produce monitoring and documentation records that meet IICRC and insurance requirements. Content is aligned with the IICRC S500 standard and Australian WHS legislati

Structural Drying

This course addresses advanced structural drying concepts required for complex, large, and specialty restoration projects. It covers advanced building science as it applies to moisture behaviour, controlled drying methods at an advanced level, verification processes for complex completions, large loss project management, and specialist drying knowledge for non-standard materials and environments. Designed for experienced technicians seeking technical advancement toward projec

Structural Drying

This course covers the advanced drying equipment and methods used in complex structural drying projects, including desiccant dehumidification systems, the mechanical elements of drying plant, air treatment technologies, monitoring equipment, and software tools for drying project management. It is designed for technicians who need to operate, select, and manage advanced equipment on commercial, large loss, and specialty drying projects. Aligned with the IICRC S500 standard and

Structural Drying

This course is designed for experienced technicians moving into advanced structural drying practice and project management. It covers psychrometric analysis as a practical drying management tool, how to develop comprehensive drying strategies for complex losses, advanced moisture removal techniques, systematic progress monitoring, and the formal completion verification process required for complex and large loss restoration projects. Aligned with the IICRC S500 standard and A

CARSI Specialty Courses Collection

This course explains who insurance adjusters are, what their role is in the water damage restoration process, how restoration businesses interact with them professionally, and what documentation and communication practices support a productive working relationship. Understanding the adjuster's role and perspective allows restoration professionals to work more efficiently within the insurance process, reduce delays in claim authorisation, and build credibility with insurers as

Microbial & Infection Control

This comprehensive course is designed for business owners and managers in the cleaning and restoration industry who are responsible for building, operating, and defending an infection control service offering. It covers the science of infection control, the business and legal obligations, pre-job preparation, WHS documentation, chemical management, ATP hygiene verification, and the operational frameworks needed to deliver compliant, profitable, and defensible infection contro

Microbial & Infection Control

Childcare environments present unique infection control challenges — young children have immature immune systems, engage in high-contact behaviour, share toys and surfaces continuously, and are legally protected by strict regulatory requirements under the National Quality Framework. This course provides cleaning professionals with the specific knowledge, protocols, and practical skills needed to deliver compliant, effective infection control in childcare settings in Australia

Specialty Courses & Resources

Professional glass cleaning is a practical skill that restoration and cleaning technicians are frequently called on to perform following water damage events, construction works, renovation projects, and routine commercial cleaning contracts. Poorly executed glass cleaning produces streaks, smearing, and scratching — all of which are avoidable with correct technique, appropriate tools, and properly prepared cleaning solutions.

Marketing & Business

The Fundamental Business Framework is CARSI's most comprehensive business course — a complete operating system for building and scaling a cleaning or restoration business in Australia. Covering the full business lifecycle from foundational setup through to exit, this course equips owners with the systems, strategies, and knowledge required to build a business that operates professionally, generates sustainable profit, and can grow beyond the owner's personal capacity.

Safety & PPE

This course focuses specifically on the correct procedures for putting on (donning) and taking off (doffing) personal protective equipment in contaminated environments. Getting PPE on correctly is important — but doffing is where most self-contamination events occur. A worker who has used PPE effectively throughout a job can undo that protection completely through incorrect removal. This course teaches the sequence, the technique, and the reasoning behind each step.

CARSI Specialty Courses Collection

This course is the interactive companion to the CARSI AI reference resources. It introduces cleaning and restoration business operators to AI language tools — specifically ChatGPT and Claude — and guides them through using these tools for the specific documentation, marketing, compliance, and communication tasks that consume time in a restoration or cleaning business. The course is structured around doing, not reading — participants work with AI tools in real time to produce