Support

Last updated: 18 August 2026

Contact us

Email [email protected] and we will reply within 2 business days. CARSI operates on Australian Eastern time.

You can also use the contact form, or ask Margot, our online assistant, at the bottom-right of any page.

Course access and progress

A course you bought is not showing: sign in and check your courses. Purchases attach to the email used at checkout, so a second email address is the usual cause.
Progress did not save: progress records when a lesson is marked complete. Re-open the lesson and complete it again; tell us if it still does not stick.
Video will not play: try another browser or network first, as most playback problems are local. If it persists, send us the course and lesson name.

Credentials

Every completed course issues a CARSI credential with a public verification page at /verify/credential/{id}, which anyone can open without signing in.
An employer or client can verify a credential from that link alone — they do not need a CARSI account.
Name spelled incorrectly on a credential: email us and we will reissue it. Send the correct spelling exactly as it should appear.

Continuing education credits

CARSI is an IICRC CEC Accredited provider and issues its own CARSI Southern Hemisphere Restoration Designations. IICRC certification is obtained through an IICRC-approved school, by sitting its examination — not from CARSI.

Continuing education credits apply only to courses the IICRC has individually approved. If you are taking a course specifically to maintain a certification you already hold, email us before you enrol and we will confirm the current position for that course.

Billing, invoices and refunds

Email us for a tax invoice, including one addressed to a company name, and we will send it to you.
Refunds are covered by our Refund Policy, which sits alongside your rights under the Australian Consumer Law.
Buying for a team: contact us for seat pricing rather than buying courses one at a time, so the training records stay together.

Accounts

Forgotten password: use the reset link on the sign-in page.
Changing the email on an account: email us from the current address so we can confirm it is you.
Closing an account or requesting your data: see the Privacy Policy.

Course access and progress

A course you bought is not showing: sign in and check your courses. Purchases attach to the email used at checkout, so a second email address is the usual cause.

Progress did not save: progress records when a lesson is marked complete. Re-open the lesson and complete it again; tell us if it still does not stick.

Video will not play: try another browser or network first, as most playback problems are local. If it persists, send us the course and lesson name.

Credentials

Every completed course issues a CARSI credential with a public verification page at /verify/credential/{id}, which anyone can open without signing in.

An employer or client can verify a credential from that link alone — they do not need a CARSI account.

Name spelled incorrectly on a credential: email us and we will reissue it. Send the correct spelling exactly as it should appear.

Continuing education credits

Billing, invoices and refunds

Email us for a tax invoice, including one addressed to a company name, and we will send it to you.

Refunds are covered by our Refund Policy, which sits alongside your rights under the Australian Consumer Law.

Buying for a team: contact us for seat pricing rather than buying courses one at a time, so the training records stay together.