Course
Australian H5 Bird Flu Awareness for Restoration, IAQ and Facility Professionals
Report correctly, protect workers, document field work and communicate calmly about H5 bird flu — professional-boundary awareness training for Australian restoration, IAQ and facility teams.
A CARSI-issued credential — not an IICRC certification. CARSI is an IICRC CEC Accredited provider. IICRC certification is obtained through a school and examination approved by the IICRC. Verify a credential.
Instructor CARSI Catalog
$149
Price
1h
Duration
24/7
Online access
Trusted by cleaning and restoration teams across Australia
About this course
What you will work through
This course helps Australian restoration, cleaning, indoor air quality, facility, strata, insurance-support and professional remediation teams communicate calmly, report correctly, protect workers, stay within scope, document field work and avoid unsupported claims about H5 bird flu.
It is for professionals who may receive questions about sick or dead birds, field documentation, building contamination concerns or client communication during the current Australian H5 bird flu detections in migratory seabirds.
This course is not veterinary training, wildlife handling training, public-health diagnosis, government biosecurity response training or product endorsement training. It follows the official Australian Government and Australian Centre for Disease Control reporting pathway: do not touch sick or dead birds, record what you see and report to the Emergency Animal Disease Hotline on 1800 675 888.
Important — read before you rely on this course
This course is guidance. It is not a standard, and it is not accredited. It does not certify competence, confer a qualification, or authorise you to perform any procedure.
It does not replace any authority. Government, veterinary, wildlife and public-health authorities direct the response to an emergency animal disease. Their directions come first, always.
Reporting: if you suspect an emergency animal disease — including H5 bird flu — do not touch the animal. Record what you see and report it to the Emergency Animal Disease Hotline on 1800 675 888, then follow the instructions you are given. Multiple sick or dead birds or animals, or an unusual pattern of sickness or death, are strong signals — but a single animal can also be reportable, depending on the species, the signs and the current situation. If in doubt, call. If you are concerned about human illness or human exposure, this hotline is not the right channel — seek medical advice from your doctor or health service, and tell your employer.
Testing and verification are the laboratory's domain, not ours. The information, framework and procedures in this course must be carefully aligned with the testing measures and procedures of the NATA-accredited laboratory engaged for your work. Confirm the laboratory's scope of accreditation covers the specific test — NATA accreditation is granted per method, not as a blanket. Where this course and your laboratory's procedures differ, the laboratory's procedures apply.
A laboratory result is not a clearance. Laboratory testing does not override the directions, approvals, quarantine controls or clearance decisions of government, veterinary, biosecurity or public-health authorities. Those authorities decide when a site is released — not this course, not your laboratory, and not you.
Products are governed by their label. Follow the product label and Safety Data Sheet in front of you. Nothing in this course authorises a use, dilution, contact time or claim that the label does not support, and no product claim here should be read as a statement of efficacy against any specific organism.
You remain responsible for working within your scope, your training, your jurisdiction's requirements, and your employer's WHS obligations.
Outcomes
What you will take back to site
01
Apply current Australian and New Zealand methods to real-world restoration jobs
02
Build competency in training the IICRC does not offer locally — a CARSI-issued credential, not an IICRC certification
03
Receive a verifiable digital credential for your professional portfolio
Syllabus
How the course is built
9 modules · 9 lessons · 1
01
Official message and reporting pathway
- Official message and reporting pathway — ReadingPreview
02
Professional role, scope and boundaries
- Professional role, scope and boundaries — Reading
03
Worker safety, PPE awareness and clean/dirty zones
- Worker safety, PPE awareness and clean/dirty zones — Reading
04
Cleaning-before-disinfection and product-claim limits
- Cleaning-before-disinfection and product-claim limits — Reading
05
RestoreAssist.app documentation pathway
- RestoreAssist.app documentation pathway — Reading
06
Client, media and social communication
- Client, media and social communication — Reading
07
Knowledge check and completion
- Knowledge check and completion — Reading
08
Recognising risk patterns and escalation triggers
- Recognising risk patterns and escalation triggers — Reading
09
What you learnt
- What you learnt — Reading
Free lesson
Official message and reporting pathway — Reading
No account needed
When you arrive on a job and a customer points to a dead bird near the building, your first instinct might be to take a closer look. Resist that. Australia has confirmed H5 bird flu detections in migratory seabirds, and the official position from the Australian Government and the Australian Centre for Disease Control is clear: do not touch it, do not disturb the area, and do not let anyone else go near it either. Your job in that moment is not to diagnose the situation. It is to keep people calm, keep the area clear, and get the right people involved. That is it.
The reporting pathway is straightforward and worth memorising before you need it. If a sick or dead bird or animal is found, the public message is: do not touch it, avoid the area, keep children and pets away, record the location, take photos or video only if it is safe to do so, and report to the Emergency Animal Disease Hotline on 1800 675 888. Write that number in your site kit. Put it on a sticker inside your van if you have to. When a customer is standing in front of you and asking what to do, you want to give them that sequence without hesitation. "Don't go near it, take a photo from where you are standing, and call 1800 675 888" is the whole message. That is what the authorities want communicated, and that is what you say.
Picture this: you are doing a post-storm inspection at a commercial property. The facilities manager walks you around the perimeter and says, "There are a couple of dead seagulls out the back near the air intake. Is that a problem? Is the building safe?" That is a loaded question and you need to answer it carefully. A good response sounds something like, "I can see what you are describing and I have noted the location. I am not in a position to tell you whether the site is affected or clear, that is a call for the authorities to make. What I can do is help you report it correctly right now." You are not being evasive. You are being professionally responsible. The language you use in your scope notes should reflect the same caution: "observed deceased bird near external air intake, location recorded, matter referred to Emergency Animal Disease Hotline, area excluded from scope pending authority advice." Observed, reported, excluded from scope, referred to authority. Those four phrases will protect you, your customer, and the integrity of the job.
The reason this matters for restoration, IAQ and facility professionals specifically is that you are often the first qualified person on site after an event. Customers trust you, and that trust can lead them to ask questions that go well beyond your role. Your professional communication position is calm and evidence-led. Follow Australian Government and Australian Centre for Disease Control advice. Do not speculate about infection status, transmission risk, or what the bird died from. Direct the public to the correct reporting pathway and document that you did so. That is the standard you hold yourself to, and it is the right one.
Who it is for
Built for crews who cannot leave site
- Restoration and cleaning industry professionals
- Trade professionals expanding their qualifications
- Business owners investing in team development
Enrol
Start this course when the roster allows
Complete the course and receive a verifiable digital credential for your portfolio.
Frequently asked
About this course
Common questions about Australian H5 Bird Flu Awareness for Restoration, IAQ and Facility Professionals. Anything else, message CARSI support.
Still unclear?
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Message CARSI supportDo not touch it. Avoid the area and keep children and pets away. Record the location and what you see, take photos or video only if safe, and report to the Emergency Animal Disease Hotline on 1800 675 888.
No. It is awareness training only — not veterinary, medical, wildlife-handling or government biosecurity response training. The role it teaches is to report, protect workers, document and communicate within scope, not to diagnose or certify a site as disease-free.
They can keep site notes and photo records, manage access control and exclusion zones, plan worker safety and PPE records, keep cleaning and SDS records, document client communication in RestoreAssist.app, and escalate to the correct authority pathway.
No. Disinfection claims must not exceed the product label, SDS, regulator position or evidence base. Methods such as hydrogen-peroxide dry fogging must not be described as required by Australian Government H5 control measures unless a written authority direction and product evidence support that claim.