So You Have Hired Staff, Now What?

Some peo­ple find they lose the moti­va­tion when they are no longer work­ing in the field. They were pre­vi­ous­ly exhaust­ed run­ning around try­ing to get all the admin tasks, and jobs in the field done. They had become accus­tomed to always being “on”. Whilst these qual­i­ties can be valu­able assets when launch­ing and build­ing a busi­ness, they can in turn become lia­bil­i­ties as the busi­ness becomes more devel­oped. 

This is not always a once off sit­u­a­tion. As the busi­ness grows, more staff are brought on and the respon­si­bil­i­ties of the own­er become less and less. The com­pa­ny is run­ning smooth­ly, clients are hap­py, employ­ees under­stand what they are doing, and the cash flow is healthy. 

Now that you are spend­ing time work­ing ON your busi­ness rather than IN, there are some things that you should be focus­ing on. Man­agers are brought on to MANAGE employ­ees. This means that solv­ing staffing issues, train­ing, and more should be left to the man­ag­er and not the own­er. You may con­sult with the man­ag­er to pre­vent sim­i­lar issues from aris­ing. The man­ag­er you have hired needs the oppor­tu­ni­ty to grow into their role which will not hap­pen when an own­er is doing their job for them. 

Spend­ing time on your busi­ness should include focus­ing on ways to increase your busi­ness. This could include research­ing new prod­ucts and ser­vices that become avail­able to the mar­ket. The clean­ing indus­try is con­stant­ly grow­ing and expand­ing with new prod­ucts and tech­nol­o­gy becom­ing avail­able. As the own­er of a clean­ing com­pa­ny, you may begin to invest in addi­tion­al equip­ment to be able to expand into oth­er areas. For exam­ple if you have a res­i­den­tial clean­ing com­pa­ny, you may choose to invest into the car­pet clean­ing indus­try. If you already per­form car­pet clean­ing ser­vices, you may wish to expand into the anti-aller­gy mar­ket.

As a busi­ness own­er, you may decide you want to spend more time on cre­at­ing a pos­i­tive cul­ture with­in your team. This could include team build­ing exer­cis­es, chang­ing the way you inter­act with your team, and more. To change the stan­dard of behav­iour with­in a busi­ness, you need to lead by exam­ple. By cre­at­ing a pos­i­tive cul­ture with­in your busi­ness, staff turn over can be reduced which leads to hap­py employ­ees and often sav­ings on train­ing and induct­ing new employ­ees. 

CAR­SI’s mem­ber­ship pack­ages offer sup­port no mat­ter what stage of your busi­ness you are at. We aim to help stream­line your admin­is­tra­tion tasks, pro­vide new ser­vices that you can pro­vide, and more. In Aus­tralia, train­ing can be dif­fi­cult to obtain espe­cial­ly at the moment with trav­el restric­tions in place. Clean­ers are expect­ed to be qual­i­fied with edu­ca­tion, train­ing, and expe­ri­ence. Along with on the job train­ing, it is also often required by nation­al, state, and local leg­is­la­tion that staff are trained in health and safe­ty.

Make sure you cov­er your­self and pro­vide the train­ing nec­es­sary to pro­tect your staff and your com­pa­ny!